Orders shipping to UK addresses will receive FREE Standard delivery shipping 2-3 days on orders over £50. For orders under £50 shipping is 

Orders must be complete by 1pm to be received the following working day.

International shipping options and prices vary based on your shipping destination. Please proceed to checkout to view your options. For standard international deliveries please allow up to 21 days. 

Please be aware there may be delays in fulfilling orders during busy periods.

 

Please note that underwear (our Boxer Briefs and Trunks), can only be returned if the packaging is un-opened. Due to the intimate nature of undergarments, a broken package cannot be resold. Please double check the size and style before ordering and opening the product.

Wherever you're returning from, please use our returns portal and make sure your item is in the original saleable condition in which you received it. We reserve the right to refuse or withhold refunds if these conditions are not met. 

To return your product in the UK please follow THIS LINK to our returns platform where you will be able to print a returns label. Please retain proof of postage for your records. Please note £3 will be deducted from your refund when using our UK returns labels.

We currently do not offer international returns labels. If returning from outside the UK please send to the address below: 

Ché Studios
Anonymous Design Ltd
Unit 5 Haslemere Business Centre
Lincoln Way

Enfield
EN1 1TE

United Kingdom


Our regular returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In some situations we will be able to offer store credit at our discretion.

To be eligible for a return, your item must be unused and in the same condition that you received it. We are unable to provide refunds for Gift Cards.

Returns sent with a free postage label can take up to 3 days to reach us. Once received, returns can take up to 2 working days to be processed before your refund or exchange is issued, at which time you will receive a notification. We recommend retaining proof of postage for returns sent from outside the UK.

Late or Missing Refunds

If you haven’t received a refund within 5 working days of receiving a refund notification, double check with your bank before contacting them. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@chestudios.co.uk

Faulty Goods

If there is any issue with your order, please contact us at customerservice@chestudios.co.uk to discuss. We will deal with issues as quickly as possible but please be aware there may be a delay during busy sales periods.